Customer Support Specialist

We’re looking for a person to join the Service Delivery team and be the 1st point of contact for our customers. If you are eager to learn about our product (Piwik PRO Analytics Suite), technical jargon doesn’t make you dizzy, and success in solving customer issues feels like something that may drive you in your daily activities and keep you motivated, there is a pretty big chance this offer is tailored for you!

You will take care of:

  • Answering product and technical questions via support portal, chat (frequently), teleconferences (rarely) and guiding customers through the features of our product
  • Describing in detail & handing over complex issues reported by customers to the dedicated technical teams
  • Working closely with developers and system administrators to ensure that customer issues are solved on time
  • Contributing to the product knowledge base and help center

To succeed in this role you need:

  • Fluent command of English (at least C1 in writing – we won’t accept anything lower), and confidence in handling formal conversations
  • Open mind, great communication and multi-tasking skills
  • Have fun helping others
  • Be Internet savvy, able to learn quickly, and acquire technical knowledge

Nice to have:

  • Experience using web-analytics tools
  • Acquaintance with web technologies, especially JavaScript and HTML
  • Experience working with corporate clients, ideally in the tech related context

What we can offer:

  • Great opportunity to enter the IT world and get to know the nooks and crannies of Piwik PRO Analytics Suite – globally present analytics platform used by enterprise-scale companies and institutions
  • Flexible cooperation
  • Salary of 3000-4000 PLN net on a VAT invoiced B2B contract
  • Onboarding program
  • Development tools package with a resource library, English classes, regular events with lectures given by our colleagues, and knowledge-sharing (tech and business) groups
  • Private health insurance
  • A lunch Card
  • MyBenefit program
  • Unforgettable parties and company retreats
  • Great office location and conditions
  • A completely unique work atmosphere – we really like to keep things informal!
Apply now

About Piwik PRO

Piwik PRO provides an analytics and tag management suite tailored to the individual needs of enterprise clients. Our Analytics Suite can be deployed on your own infrastructure, in a private cloud, at a third-party data center or on our secure servers located in US and EU. We adhere to the strictest privacy and security regulations while ensuring our clients retain full data ownership. Piwik PRO team consists of seasoned web analytics experts, developers, administrators, and project coordinators. We use our knowledge and experience to deliver an enterprise-level analytics suite built to meet the needs of businesses, governments, and data-sensitive organizations. Find out more

    Clearcode Group, with its headquarters at św. Antoniego 2/4, 50-073 Wrocław (Clearcode S.A. and Piwik PRO Sp. z o.o.), is Data Controller. We collect your data to be processed for the purposes of recruitment and future recruitment, if you give us clear and voluntary consent to do so. Data is stored for a maximum period of 36 months. You have the right to access and correct your personal data. Your consent may be withdrawn at any time by sending an email to gdpr@clearcode.cc. More information can be found on our Privacy Policy page.