Find answers to your most burning questions
Our Piwik PRO support team provides tips and suggestions on using features that ease your effort and address your business needs. We are happy to share our knowledge and expertise to help you find answers, whether through a reference document, email, phone call or our knowledge base and user guide sections.
Solve Piwik PRO issues with 1-on-1 consultations
With Piwik PRO support you get a dedicated consultant who knows the technical landscape you operate in. We understand your issues and recommend best practices to fit your specific needs. We’re happy to talk and answer your questions whenever you need any assistance.
Make informed decisions based on our extensive documentation
Determine the most efficient way to communicate with your Piwik PRO support team. Acquire your deployment roadmap and architecture documentation. Prepare a custom SLA which ensures enterprise level service and support. Plan and follow up on product upgrades.
Learn how to stay privacy-compliant with Piwik PRO
Get technical implementation details to help you to stay compliant with stringent data privacy laws around the world including: GDPR, HIPAA, Chinese Internet Law, Russian law 526-FZ.