Find Solutions to Piwik PRO Issues and Receive Comprehensive Support from Our Help Center

Our customer success team will show you how to set up and manage your analytics platform. We’re ready to answer your questions, offer advice on handling any performance or hosting issues and share practical tips to keep your Piwik PRO instance running smoothly.

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Piwik PRO Help: Kick-off call

Precisely define your strategy with a kick-off call

Talk with Piwik PRO support and find out all the details of the assistance your company is entitled to. Our Customer Success Team will show you how Piwik PRO can help you achieve your specific business goals.

Piwik PRO: Support for technical setup

Get support for technical setup

Take advantage of the Piwik PRO help team to learn about system requirements and get technical guidance on:

  • Taking your first steps with the analytics tool
  • Switching from open-source or other tools.

Piwik PRO Help: End-user onboarding

Adjust PPMS to your specific needs with end-user onboarding

Receive help with Piwik PRO installation to get the most out of your new toolset and reach your business goals.

  • Find out how to configure dashboards, create segments and reports.
  • Learn best practices for using Tag Manager, Customer Data Platform, Personalization, and Consent Manager.

Piwik PRO Support: Deployment and maintenance

Set up and maintain your platform with our full support

With Piwik PRO you gain professional support with deployment and upkeep tasks. We provide 24/7 monitoring to take care of your software and find solutions for critical problems. Get our advice on how to safeguard against future issues.

Find answers to your most burning questions

Our Piwik PRO support team provides tips and suggestions on using features that ease your effort and address your business needs. We are happy to share our knowledge and expertise to help you find answers, whether through a reference document, email, phone call or our knowledge base and user guide sections.

Solve Piwik PRO issues with 1-on-1 consultations

With Piwik PRO support you get a dedicated consultant who knows the technical landscape you operate in. We understand your issues and recommend best practices to fit your specific needs. We’re happy to talk and answer your questions whenever you need any assistance.

Make informed decisions based on our extensive documentation

Determine the most efficient way to communicate with your Piwik PRO support team. Acquire your deployment roadmap and architecture documentation. Prepare a custom SLA which ensures enterprise level service and support. Plan and follow up on product upgrades.

Learn how to stay privacy-compliant with Piwik PRO

Get technical implementation details to help you to stay compliant with stringent data privacy laws around the world including: GDPR, HIPAA, Chinese Internet Law, Russian law 526-FZ.

Piwik PRO Marketing Suite

Have other questions? Need more guidance?

Reach out to our expert team and learn how to solve your Piwik PRO issues and get the most out of your analytics and marketing platform.

Schedule a one-on-one consultation