Find the perfect plan for your organization

Actions in Piwik PRO Analytics Suite include visitors (or users of your product or app) doing something that is tracked, as well as background tasks performed by the platform.

The most common examples of actions are the following:

• Page view: a visitor visits a page
• Download: a visitor downloads a file
• Outlink: a visitor clicks the link to an external website
• Search: a visitor uses your internal search engine
• Custom event: a visitor performs a custom event
• Goal: a visitor completes a goal
• Loading a tag manager container
• Loading a consent manager window
• Uploading a line item
• Sending an API request

Find out more about how to calculate your number of actions.

Log in to your account, open the menu, and navigate to Administration > Account > Subscription to get an overview of how many actions you’ve used.

A domain is any unique website address or subdomain where you display the Cookie Information Consent Management Platform (CMP) cookie banner and run scans. Examples:

• example.com = 1 domain
• blog.example.com = 1 domain

Each domain you add and monitor counts toward the domain limit included in your plan.

Most likely – yes. Even if we don’t have an office in your region, we may have nearby business partners who can support you at each step of your journey with Piwik PRO Analytics Suite. To get more information, check our partner directory.

Piwik PRO signs a BAA in the Enterprise plan, making it a suitable option for organizations that must comply with HIPAA. Check out how Piwik PRO keeps you aligned with HIPAA. 

Piwik PRO’s security features include:

• ISO 27001 certification
• SOC 2 type II certification
• Regular external security audits
• Ability to create granular access permission levels
• Guaranteed uptime with 99% SLA
• Application security
• Secure hosting options

and many more. Read more about our privacy and security standards.

You start the trial by filling out the registration form at the top of this page. 

You’ll get a confirmation email – just click the link to verify your account and set your password. After that, you can log in and set up your account.

The free trial lasts 30 days, and you have the option to upgrade to a paying Business account at any time during your trial.

No, you don’t need to provide credit card details to start your Business plan trial. 

However, to continue using the Business plan outside of the trial period, you will need to provide credit card details before your trial ends.

As the end of your trial approaches, we’ll remind you to make a decision. If you haven’t upgraded by the end of the 30 days, your account will be deactivated – but you’ll still have 7 more days to upgrade. 

After that, your account and data will be permanently deleted.

Yes. You can upgrade your plan anytime — changes take effect immediately, whether you’re switching plans or moving from monthly to yearly billing. Downgrades take effect at the end of your current billing cycle.

If you’re unsure about timing or costs, reach out to us – we’ll be happy to answer your questions.

If you go over the limits in your plan, we won’t charge you overage fees. Instead, we will automatically upgrade you to a tier that corresponds to your usage at the end of the month.

Yes, subscription fees may change over time.

• Prices are automatically adjusted by 4% every year on your subscription anniversary.
• We may also update our pricing at other times; however, we’ll always provide you with at least 30 days’ notice.
• If you add new domains or apps during your current billing period, we’ll charge you a pro-rated amount for the rest of the term. After that, they’ll be part of your regular subscription.

Your subscription renews automatically unless you cancel at least 30 days before the end of the current term. If you’re paying with a credit card, you can cancel up to 30 minutes before your next renewal.

Your subscription is billed in advance, monthly or yearly depending on your plan.

• Credit card: Choose between monthly or yearly billing. You’ll need to provide up-to-date payment details at sign-up. Your subscription will be created after the credit card payment goes through.
• Bank transfer: Yearly billing only. An invoice is issued and payment is due within 30 days.

We accept the following payment methods:

• Online payment by credit card (default option), ApplePay or PayPal.
• Bank transfer (yearly billing only, available upon request). For this method, you’ll need to cover any transaction fees.

You can change your payment method through your account settings or by contacting us.