| Silver* | Gold | Platinum | |
|---|---|---|---|
| Critical issues | 1 Day (Mon-Fri) | 16 Hours (24/7) | 8 Hours (24/7) |
| 24/7 monitoring & incident handling | |||
| Private Cloud infrastructure uptime guarantee | 99% | 99% | 99% |
Step 1
Which products do you need?
Analytics
Explore the customer journey on web and mobile, with secure, privacy-compliant analytics tools.
Tag Manager
Quickly deploy, modify and manage tags across all your sites and apps with minimal technical expertise.
Custom Reports
Get answers to analytics questions with custom tables and charts created with a simple drag-and-drop editor.
GDPR Consent Manager
Collect user consents for specific data processing purposes, handle consent changes and related requests.
Customer Data Platform
Integrate first-party data from various sources to create detailed audiences and map the customer journey across channels.
On-site Retargeting
Create tailored content to enhance your customers’ experience using segmented behavioral data.
Step 2
What is your hosting preference?
On-Premises or Private Cloud
- Your own infrastructure
- Private Cloud or single- and multi-server setups available on cloud Infrastructures in the country of your choice
Cloud
- ISO 27001 Certified data center
- Fully-redundant infrastructure with 99% uptime SLA
- Microsoft Azure GDPR-compliant cloud infrastructure, hosted in the location of your choice:
- Germany
- Netherlands
- USA
Step 3
Determine your traffic volume
Only pay for the traffic volume you need. Select the estimated traffic and we’ll adjust your pricing plan accordingly*.
On-Premises
| Actions/Month | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| < 10M | < 50M | < 250M | < 500M | 500M+ Custom Plan | |||||||
Cloud
| Actions/Month | ||||||
|---|---|---|---|---|---|---|
| < 10M | < 15M | < 25M | < 50M | < 75M | < 100M | 100M+ Custom Plan |
Private Cloud
| Actions/Month | ||||||
|---|---|---|---|---|---|---|
| < 50M | < 75M | < 100M | < 150M | < 200M | < 250M | < 250M+ Custom Plan |
*There are more traffic volume plans available, get in contact with us for all the details.
Action: any activity registered by your analytics platform, e.g. a visit, page view, download or an event.
Step 4
Choose the level of SLA you need
We want to make sure your software performs consistently and you can manage and monitor your resources. We offer you flexible Service Level Agreements setting the standards of provided services that meet the particular requirements of your organization. Whatever option you choose, we let you manage and monitor all assets and resources. You get guaranteed support so that all critical issues, uptime and incidents are under control.
On-Premises or Private Cloud
*Silver SLAs are provided by default with all On-Premises plans. Gold and Platinum SLAs are available with an upgrade.
Cloud
| Uptime guarantee | 99% |
| Critical issues | 1 Day (Mon-Fri) |
| 24/7 monitoring & incident handling |
Step 5
Extend your experience with additional services
Services included (by default)
User onboarding
We will provide your users with a comprehensive training covering Piwik PRO features. Our Customer Success team will gather your business requirements to help you implement your first goals, funnels, custom variables, tags, etc.
Software updates
Update Piwik PRO to the most recent and stable version at the most convenient time possible. All critical security fixes will be deployed outside of the release schedule.
Server maintenance
You can be certain that you get support and advice on installing updates, reviewing servers’ performance. We also help you to identify potential security risks and conduct backup protocols regularly.
User support
We will provide your users with informative support and find answers concerning data, reports, functionalities and the user interface.
Technical support
Your webmasters and developers will receive support on implementing Piwik PRO into your website or application. We will assist them with using PPAS APIs, and directly accessing the raw visitor data.
User training
During trainings we cover all aspects of the Piwik PRO interface, working with data, settings, and advanced data reporting so you users will gain essential knowledge and capabilities to effectively operate the Piwik PRO platform.
Services available as upgrade
Infrastructure
You can decide where to deploy Piwik PRO, on your own infrastructure, in a private cloud, at a third-party data center or on our secure servers located in US and EU (Germany & Netherlands).
Custom training
All training sessions are tailored to your needs. Before the training we will to talk to you about your expectations so we’ll be able to personalize and customize the training session so it meets all your requirements.
Customizaition
Piwik PRO can be customized and extended to match your business needs and requirements. With the help of our team you can develop applications, integrations and plugins.
Data migration
Our team will help import your historical Matomo (Piwik) data into your Piwik PRO instance.
Onsite consulting
Our consultant will come to your premises to help you set up the platform, provide user training, or resolve any technical issues.
Staging enviroments
Additional licenses to cover non-production environments, such as testing, development, quality assurance, etc
Integrations
Didn’t find the tool on the list?
Talk with our team on the possibility of custom integration.
Talk with us