Piwik PRO vs. Heap Premier
Learn the key differences between Piwik PRO Enterprise and Heap Premier
| Piwik PRO Enterprise | Heap Premier |
|---|
Data collection flexibility
| Standard JavaScript tags and mobile SDKs |  | |
| Data freshness | 30 minutes | real-time |
| Data retention | 25 months or more (depends on your configuration and contract) | 12 months or more available as an add-on |
| Cloud hosting | | |
| Custom variables | | |
| Custom dimensions | | |
| Unlimited number of properties tracked by account | | |
Data processing and connectivity
| Unsampled data |  | |
| Raw data access | | |
| Reporting API | | |
| Connectors to common BI and data visualization software | |  |
| Integrated customer data platform (CDP) | | |
| Integrated tag manager | | |
| Google Tag Manager integration (client-side and server-side) | | |
Data privacy and security
| 100% data control | | |
| GDPR-compliant | | |
| HIPAA-compliant | | |
| HIPAA certified | | |
| Data backups and redundancy | | |
| Suitable for industries handling sensitive data: banking, governments, telecoms and healthcare | | |
| Advanced data anonymization | | |
| IP anonymization | | Possibility to not track IP address |
| ISO 27001 certified organization | | |
| SOC 2 certified organization | | |
| Integrated consent manager | | |
Reporting features
| Standard reporting for web and mobile apps | | |
| Custom reports | | |
| Customizable dashboards | | |
| User-level reporting | | |
| Multi-channel attribution reports | | |
| Funnel analytics | | |
| User flow report | | |
| Clickpaths and journey mapping | | |
| Ecommerce tracking | | |
| Detailed real-time reporting | | |
| Content tracking | | |
| Report scheduling and distribution | | |
| Automatic insights | | |
| Sharing reports and dashboards with your team | | |
Support and customer care
| Self-service help center | | |
| Community forum | | |
| Email support | | |
| Personalized implementation and onboarding | | |
| Dedicated support specialist | | |