Professional Services & Customer Care

Flexible support to help you better collect and act on customer data

Get expert advice to pull actionable insights from your analytics data. You can count on our help and guidance in every pricing plan.

Helpful resources for all users

Both enterprise customers and free plan users can access our self-help materials and get advice from our community leaders.

Community forum

Engage in our forum and learn from the experience of our community experts and other Piwik PRO users.

Help center materials

Dive into the resources that will guide you through all key aspects of using our platform – from implementation and setup to integrations and data exports.

Certification programs

Master your analytics and tag management skills with free certification programs prepared by our partners.

Medium-touch support and customer care

For clients who want more independence in working with the data.


Benefit from fast, uninterrupted access to your analytics insights. You get guaranteed support so that all critical issues, uptime, and incidents are under control.

Technical installation and setup

Get help from the implementation team who handle the technical side of the projects. We’re ready to work with you on your use cases and help you implement our product.

Account management

Get comfortable with our platform and achieve your business goals with our efficient account management service. We can schedule training sessions and Q&As for you.

High-touch support and customer care

For premium support and customer care – the same services as the medium-support clients plus:

Personalized training and onboarding

Your team receives comprehensive and customized training. We do deep discovery sessions to identify your goals. We’re always here whenever you need help with our product.

Product implementation

Based on your requirements and business objectives, we create an implementation plan. The plan translates your goals into particular solutions in our product. We’ll help you set up a versatile tracking plan.

Dedicated account manager

With an account manager dedicated to your company, you have a direct, single point of contact for all of your questions and needs. Our specialists ensure your projects run smoothly and efficiently.

Quarterly consultations

Once a quarter we carefully review your account to check if the current reporting setup is bringing you closer to your goals, give you information on our product roadmap, and recommend changes and updates.

Additional services

To meet your unique needs, we go beyond personalized support and customer care.

Analytics consulting

We learn about your goals and set up your analytics. Following that, we recommend ways to improve your tracking and reporting so that the data better supports your decision-making process.

Extra training & workshops

On request, we can provide additional training and workshops for your use cases. Every workshop is tailored to the needs of particular teams and stakeholders.

Professional services

Are you looking for a non-standard solution or have a unique need? Don’t hesitate to contact us. You can count on our team for advice, consultation, and assistance.

“We have a flexible approach to our clients’ needs, and we can adapt regardless of whether they want more freedom or prefer more support. As solution architects, we work with you to design the optimal analytics and implementation plan that meets your unique needs. Our mission is to empower you with clean, well-structured data for producing a strong and reliable decision-making process.”

Mateusz Krempa
Chief Operating Officer at Piwik PRO

Get a custom demo of the Piwik PRO Enterprise plan – dedicated support and advanced analytics features

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