Get expert advice to pull actionable insights from your analytics data. We lead you through implementation and product training. We also offer consulting whenever challenges arise.
We make sure our clients know our platform and feel comfortable using it. Our role is to guide you through onboarding, run training sessions and answer questions. And we’re always here whenever you need help with our product.
We learn about your needs and business objectives. Based on that, we create an implementation plan. The plan translates your goals into particular solutions in our product.
We assist you along the learning path. You can schedule training and Q&A sessions with us. We’re ready to work with you on your use cases and help you implement the tracking plan.
Once a quarter we carefully review your account to check if the current reporting setup brings you closer to desired goals, and we recommend changes and updates.
Yerzy Benistant“We had a lot of support from Piwik PRO’s customer success team. One big difference to what we had with Adobe is that we didn’t have personal contact with a helpdesk employee. With Piwik PRO we’re experiencing this high-touch, personal service. It fits us more because it’s the kind of service that we aim to deliver to our customers as well. With Piwik PRO it feels more like home.”
We ensure you get fast and uninterrupted access to your analytics insights
Whatever SLA level you choose, you get guaranteed support so that all critical issues, uptime and incidents are under control.
You get help from service delivery managers who handle the technical side of the projects, such as on-premises installations, data migration or product integrations.
You receive access to vast technical documentation and product guides to fully understand our platform.
Our technical experts are ready to find custom solutions to your challenges
When you need assistance, our experts handle technical setup and implementation of our product, on-site or remotely. On top of that, we do deep discovery sessions to identify your business goals and map them to the functionalities of our product.
We lead product training sessions and workshops where you learn the skills needed to use analytics insights in your day-to-day work. Every workshop is unique, because we tailor them to the use cases of particular teams and stakeholders.
We can integrate Piwik PRO Analytics Suite with every product in your data ecosystem (CRMs, BI tools and more). Our team also adapts the platform to your specific use cases through custom development.
We audit your current analytics setup and interview you about your goals. Based on that, we advise you on what to change in your tracking and reporting so that the data can better support your decision-making process and bring you closer to your business objectives.
Mateusz Krempa“As solution architects we work with you to design the optimal analytics and implementation plan that meets your unique needs. Our mission is to empower you with clean, well-structured data for producing a strong and reliable decision-making process.”
We’re here to answer all your questions!
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