| Piwik PRO Enterprise | Heap Premier | |
|---|---|---|
| Data collection flexibility | ||
| Standard JavaScript tags and mobile SDKs | ||
| Data freshness | 30 minutes | real-time |
| Data retention | 25 months or more (depends on your configuration and contract) | 12 months or more available as an add-on |
| Cloud hosting | ||
| Custom variables | ||
| Custom dimensions | ||
| Unlimited number of properties tracked by account | ||
| Data processing and connectivity | ||
| Unsampled data | ||
| Raw data access | ||
| Reporting API | ||
| Connectors to common BI and data visualization software | ||
| Integrated customer data platform (CDP) | ||
| Integrated tag manager | ||
| Data privacy and security | ||
| 100% data control | ||
| GDPR-compliant | ||
| HIPAA-compliant | ||
| Data backups and redundancy | ||
| Suitable for industries handling sensitive data: banking, governments, telecoms and healthcare | ||
| Advanced data anonymization | ||
| IP anonymization | Possibility to not track IP address |
|
| ISO 27001 certified organization | ||
| SOC 2 certified organization | ||
| Integrated consent manager | ||
| Reporting features | ||
| Standard reporting for web and mobile apps | ||
| Custom reports | ||
| Customizable dashboards | ||
| User-level reporting | ||
| Multi-channel attribution reports | ||
| Funnel analytics | ||
| User flow report | ||
| Clickpaths and journey mapping | ||
| Ecommerce tracking | ||
| Real-time reports | ||
| Content tracking | ||
| Report scheduling and distribution | ||
| Automatic insights | ||
| Sharing reports and dashboards with your team | ||
| Support and customer care | ||
| Self-service help center | ||
| Community forum | ||
| Email support | ||
| Personalized implementation and onboarding | ||
| Dedicated support specialist | ||