Customer data platforms have proved their worth as a vital technology in marketing. They create a single customer view by stitching together sources of fragmented user data.
CDPs assist marketers to generate a better customer experience, driven by precise information on user behaviors across every touchpoint. In short, they support:
- Data analysis
- Online advertising
- Campaign automation
- Cross-channel customer journey mapping
Marketing teams eliminate issues with data silos and manage tasks independently just by using CDPs. The time-consuming assistance of precious and costly IT specialists isn’t needed anymore. Your marketing strategy gets charged faster with real-time data and in-depth insights. Fueled by first-party data, CDPs make a great asset when GDPR compliance is a must. As for other reasons, we’ll discuss them further in our post.
If you want more details on how CDPs work, we recommend reading these posts:
- Improve consumer experience in healthcare with Analytics and personalization: 3 powerful use cases
- Integrating CDP with Ad Platforms for Customer Journeys that Convert
- Data management platforms vs customer data platforms – 4 key differences
- Customer data platforms: The best choice in the post – GDPR landscape
Below we’ve prepared a thorough comparison of seven customer data platforms. So if you’re mulling over the choice of a CDP and looking for guidance, you are in the right place.
You need to understand your business expectations to find the CDP that fits you best. Aligning them with features and capabilities from each vendor lets you find the right implementation for your business. That’s why we’ve conducted extensive research on the differences and key features for a range of industries, spanning from banking to ecommerce.
There are numerous vital differences in customer data platforms that you need to understand when making a decision. We’re sharing our results to help you make an informed choice and grow your business.
As you make up your mind about a particular CDP, a little peek at the vendors is a good place to start.
Piwik PRO adheres to the strictest privacy standards worldwide. This makes it the first privacy-oriented alternative to Google Analytics with an integrated CDP. It enables organizations that handle sensitive data to analyze and optimize the customer journey and improve cross-channel marketing efforts.
Founded in 2008 in San Diego, California, Tealium’s primary focus is the tag management system Tealium iQ and the Customer Data Platform Tealium AudienceStream. The CDP provides data enrichment capabilities that help to create unified user profiles and automate actions across all channels.
BlueVenn, established in 2013 in the UK, is a multi-channel marketing automation app with an integrated Customer Data Platform. It provides marketers with insights about customers, enabling real-time website and email personalization, modeling and segmentation.
Exponea focuses on a personalized experience, mainly within the e-commerce industry. Its Customer Data and Experience Platform enables marketers to use AI-enriched data, ensuring an improved customer experience and increasing customer retention.
Mapp’s Customer Data Platform centralizes all data through segmentation, unification of customer profiles and activation of those in priority channels. With Mapp’s CDP at its core, organizations can connect entire marketing ecosystems to enhance customer experience.
Segment provides a data toolkit for marketers to act on by collecting many kinds of data data from cross-device sources. It lets organizations easily execute their marketing strategy on the fly with 300+ tools.
mParticle provides data to improve customer experience, functionality and marketing for various industries. Focused on mobile and desktop applications, they build cross-platform user profiles to drive real-time personalized experiences.
In our comparison, we’ve highlighted key differences concerning the essential functionalities and qualities of each CDP vendor.
We looked at data connectivity and integration first. Your marketing strategy should be unified and match data from multiple sources. You should be able to use your stack to its full potential. Get a complete view of your customer journey across all platforms and channels, and react at the points of the highest importance.
The second issue we examined was data processing. You need to be able to merge user profiles over all channels and devices. A well-chosen platform should enable you to continuously update and easily access these profiles for various advertising campaigns.
We have also taken into account a CDP’s hosting options. Every organization has different needs and demands. You should have the choice of the most suitable infrastructure, whether it’s your own or a dedicated private cloud. On top of that, we’ve evaluated these solutions in terms of data security and privacy obligations. We have checked which platforms provide privacy dedicated Opt-out/Do Not Track options or/and an integrated consent manager.
Touching on the subject of data security, we couldn’t overlook the legal landscape related to storing and processing users’ information. That’s why we’ve investigated if these platforms adhere to international privacy legislation such as GDPR and HIPPA and whether they possess valid security certifications. Customer data is in your hands. Your company should be able to rely on a vendor that ensures full compliance with such regulations.
If you’re wondering whether a CDP lets you enrich your data, we’ve covered this too. We’ve analyzed importing data from various kinds of sources, CRMs, offline sources, incoming webhooks and warehouses. You need to be able to use either an internal or external database for these purposes.
We have examined whether the vendors allow you to create complete customer profiles and segment your data into audiences. And what are the possibilities to activate them to provide a personalized experience and run effective campaigns across channels.
During our research, we also considered if the products sample their data. It is essential to use the most detailed information possible to make fact-based forecasts of future trends and performance. Sampling data hinder you from making accurate decisions. Access to raw, unsampled historical data ensures precision in your reports and your tactics.
Last but not least, we have checked what kinds of technical support and customer care services each vendor provides.
Free comparison of 7 enterprise-ready customer data platforms
Get to know over 50 key differences to determine which platform fits your business needs best: Tealium, BlueVenn, Exponea, mapp, Segment, mParticle or Piwik PRO.