Piwik PRO Pricing

Actions in Piwik PRO Analytics Suite include visitors (or users of your product or app) doing something that is tracked, as well as background tasks performed by the platform.

The most common examples of actions are the following:

• Page view: a visitor visits a page
• Download: a visitor downloads a file
• Outlink: a visitor clicks the link to an external website
• Search: a visitor uses your internal search engine
• Custom event: a visitor performs a custom event
• Goal: a visitor completes a goal
• Loading a tag manager container
• Loading a consent manager window
• Uploading a line item
• Sending an API request

Find out more about how to calculate your number of actions.

Log in to your account, open the menu, and navigate to Administration > Account > Subscription to get an overview of how many actions you’ve used.

When we talk about “domain(s)” in our pricing, we mean root domains.

A root domain is the main part of your website address. It doesn’t include any subdomains (like “www.” or “blog.”) or specific pages. For example, if your website is at http://www.example.com/en, the root domain is example.com.

This is the domain you add to the Cookie Information Consent Management Platform (CMP). The number of root domains you add determines your price.

Important: The Core plan will remain available only until December 2025.

If you approach the free action limit of the Core plan, you’ll have three options:

• Send fewer hits to your instance (e.g. unplug some domains or track fewer events).
• Choose an additional action limit of up to 5M and unlock the benefits, such as 25-month data retention, single sign-on (SSO), and more.
• Upgrade to the Piwik PRO Enterprise plan.

The price of Piwik PRO Analytics Suite depends on many factors, including:

• The number of modules
• Your monthly limit of actions
• Your preferred hosting option
• Your chosen SLA package

Contact us to get a quote for your Enterprise setup.

Important: The Core plan will remain available only until December 2025.

You can cancel or modify your subscription at paddle.net, our official payment system provider’s website. Verify your email address and follow the instructions provided by the platform. Once your subscription is canceled or modified, you’ll receive a confirmation from Paddle on our behalf. Note that all annual and monthly subscriptions renew automatically. To change your monthly subscription to an annual one (or the other way around), contact us.

Existing customers get exclusive benefits :

• Piwik PRO Core users save 80% for 6 months on Cookie Information’s automated consent management.
• Piwik PRO customers on the Enterprise plan should reach out to their Account Manager for a customized offer. 
• Cookie Information users can try Piwik PRO analytics for free and seamlessly integrate their consent solution with powerful analytics and data activation.

Either way, your current setup transfers smoothly with just a 5-minute integration, and you immediately unlock capabilities like 4x more behavioral data capture you can use to make investments with confidence, real-time compliance monitoring, and automated privacy workflows that aren’t possible with standalone tools.

Most likely – yes. Even if we don’t have an office in your region, we may have nearby business partners who can support you at each step of your journey with Piwik PRO Analytics Suite. To get more information, check our partner directory.

Piwik PRO signs a BAA in the Enterprise plan, making it a suitable option for organizations that must comply with HIPAA. Check out how Piwik PRO keeps you aligned with HIPAA. 

Piwik PRO’s security features include:

• ISO 27001 certification
• SOC 2 type II certification
• Regular external security audits
• Ability to create granular access permission levels
• Guaranteed uptime with 99% SLA
• Application security
• Secure hosting options

and many more. Read more about our privacy and security standards.

You start the trial by filling out the registration form at the top of this page. 

You’ll get a confirmation email – just click the link to verify your account and set your password. After that, you can log in and follow a short guided onboarding to help you set up your account.

The free trial lasts 30 days, and you have the option to upgrade to a paying Business account at any time during your trial.

No, you don’t need to provide credit card details to start your Business plan trial. 

However, to continue using the Business plan outside of the trial period, you will need to provide credit card details before your trial ends.

As the end of your trial approaches, we’ll remind you to make a decision. If you haven’t upgraded by the end of the 30 days, your account will be deactivated – but you’ll still have 7 more days to upgrade. 

After that, your account and data will be permanently deleted.

Yes, but not during your current subscription period. You can switch plans when your billing cycle ends – whether that’s monthly or yearly. For example, if you’re on an annual plan, you can choose a different plan when it’s time to renew, but not in the middle of the year.

If you’re unsure about timing or costs, reach out to us – we’ll be happy to answer your questions.

If you go over the limits in your plan, we’ll charge an overage fee based on your pricing plan. We calculate and invoice overages at the end of each billing cycle.

If the overages are frequent or significant, your subscription may be automatically upgraded to a higher plan that better fits your usage.

If you continue using the service after exceeding your limits, we’ll consider that as acceptance of the overage fees or the upgraded plan. Either way, you’ll be billed accordingly.

You can always check your usage and plan details in your account.

Yes, subscription fees may change over time.

• Prices are automatically adjusted by 4% every year on your subscription anniversary.
• We may also update our pricing at other times; however, we’ll always provide you with at least 30 days’ notice.
• If you add new domains or apps during your current billing period, we’ll charge you a pro-rated amount for the rest of the term. After that, they’ll be part of your regular subscription.

Your subscription renews automatically unless you cancel at least 30 days before the end of the current term.

Your subscription is billed in advance, either monthly or yearly, depending on the plan you select.

• If you pay by credit card, you can choose monthly or yearly billing.
• If you pay by bank transfer, yearly billing is required.

You’ll need to provide up-to-date payment details when you sign up. We’ll charge your card or send an invoice once your subscription is active. 

For bank transfers, payment is due within 30 days. You can update your payment details at any time through the platform or by contacting us.

We accept the following payment methods:

• Credit card (default option)
• Bank transfer (yearly billing only, available upon request)

We cover all transaction fees for credit card payments. For bank transfers, you’ll need to cover any transaction costs. 

You can change your payment method through your account settings or by contacting us.