How Your Piwik PRO Account Improves

No. The Business plan, starting at €35/month, becomes our most accessible option.

Simple – to serve you better with the platform you deserve. You get faster access to the features you’ve been requesting – advanced privacy tools, more secure European hosting infrastructure, and dedicated support when you need it. Every resource now goes directly into improvements you’ll see in your account – more powerful analytics, stronger data protection, and solutions for real business challenges. Your data stays completely under European jurisdiction while your capabilities expand.

Yes. Accounts won’t be automatically moved to paid plans. You can safely upgrade anytime until February 28, 2026, without any data loss risk. Your free Core plan remains fully active until that date.

Absolutely not. The Business plan includes all current Core features plus additional capabilities. Your tracking, reporting, custom reports, and dashboards will continue to work exactly as they do now. Historical data transfers automatically.

Immediately after upgrading. New features appear instantly in your account. You’ll see your new plan details in your account menu under Administration > Account > Subscription.

If you previously used Piwik PRO Consent Manager, follow these steps to migrate to your new Cookie Information CMP.

Actions in Piwik PRO Analytics Suite include visitors (or users of your product or app) performing tracked activities, as well as background tasks performed by the platform.

The most common examples of actions are the following:

• Page view: a visitor visits a page
• Download: a visitor downloads a file
• Outlink: a visitor clicks the link to an external website
• Search: a visitor uses your internal search engine
• Custom event: a visitor performs a custom event
• Goal: a visitor completes a goal
• Loading a tag manager container
• Loading a consent manager window
• Uploading a line item
• Sending an API request

Find out more about how to calculate your number of actions.

If you go over the limits in your plan – for example, by tracking more actions or adding extra domains – we’ll either:

1. Charge an overage fee based on the difference between your current plan and the plan that matches your higher usage. We calculate and invoice overages at the end of each billing cycle.
2. If the overages are frequent or significant, your subscription may be automatically upgraded to a higher plan that better fits your usage, effective from the start of that billing month.

Billing:

• Card payments: Charged immediately or added to your next payment
• Invoice payments: Included in your next invoice
• If you try to add a domain beyond your limit, we may ask you to accept the overage charge or upgrade first.

You can monitor your usage at any time through your account dashboard.

If you continue using the service after exceeding your limits, we’ll consider that as acceptance of the overage fees or the upgraded plan. Either way, you’ll be billed accordingly based on your payment method (card or invoice).

If upgraded, the new plan remains in effect and renews automatically. You can review your usage and plan details at any time in your account settings.

Your account will be discontinued, and you’ll lose access to your Piwik PRO data. We strongly recommend exporting any critical data before this date if you choose not to upgrade.