Customer Success Manager

We’re looking for a person to be the customer’s voice in our team. The CSS will accompany the customers from the very beginning of their journey with Piwik PRO Cloud, ensuring that their expectations are heard and accomplished, and in the best-case scenario – preempted. Your goal is to make customers aware of the possibilities that our solution offers and help them identify and use the features will help them meet their business needs. This position requires the skills and experience of a truly unique individual.

Time for the specifics!

What will your responsibilities be?

  • Initializing and maintaining contact with customers, starting with those who began their journey with Piwik PRO Cloud with the trial period (onboarding, gathering feedback, ongoing support)
  • Communicating with the rest of the team: support, marketing, and sales departments – ensuring that everyone is kept in the loop regarding the needs and suggestions reported by the customers – because who can better understand the customer than YOU?
  • Maintaining close cooperation with the technical team and suggesting the next steps in the product development process
  • Educating the customer during the implementation phase, encouraging them to use the product actively, providing them information about new features which can bring them the most value possible, and spreading good practises
  • Monitoring user activity and gathering feedback on their experience with using our product
  • Creating content for end-users of our product – use cases, guides and blog posts

About you:

  • You are able to communicate (written and spoken) in English very well, have a minimum C1 level (we won’t accept anything lower), and are confident in conversing with English-speaking clients in formal situations
  • You have worked with b2b clients in the past (more than once or twice) ideally in the tech industry
  • You have exceptional communication skills, are open-minded, and are able to establish relationships quite easily
  • You believe in taking an individual approach when working with customers
  • You always start with understanding the customer’s business, even if it is rocket science
  • Proactivity and initiative are your middle names
  • You have experience with using web analytics platforms (it doesn’t matter which ones)
  • You have had the opportunity to work on web/SaaS projects
  • You have used CRM systems and various tools to make your work easier
  • You are able to provide answers and information succinctly to customers to ensure their time isn’t wasted

It would be cool if:

  • Intercom.io rings a bell
  • You speak German, French or Spanish (don’t worry – knowledge of just one of them will make us happy for sure)

What can you expect from us?

  • Flexible cooperation
  • An attractive salary (4000-6000 PLN net on a VAT invoiced B2B contract)
  • A development tools package with a resource library, English classes, regular events with lectures given by our colleagues, and knowledge-sharing (tech and business) groups
  • Private health insurance
  • A lunch card
  • A multisport card
  • Unforgettable parties and integration trips
  • A completely unique work atmosphere – we really like to keep things informal
Apply now

About Piwik PRO

Piwik PRO provides an analytics and tag management suite tailored to the individual needs of enterprise clients. Our Analytics Suite can be deployed on your own infrastructure, in a private cloud, at a third-party data center or on our secure servers located in US and EU. We adhere to the strictest privacy and security regulations while ensuring our clients retain full data ownership. Piwik PRO team consists of seasoned web analytics experts, developers, administrators, and project coordinators. We use our knowledge and experience to deliver an enterprise-level analytics suite built to meet the needs of businesses, governments, and data-sensitive organizations. Find out more

    Clearcode Group, with its headquarters at św. Antoniego 2/4, 50-073 Wrocław (Clearcode S.A. and Piwik PRO Sp. z o.o.), is Data Controller. We collect your data to be processed for the purposes of recruitment and future recruitment, if you give us clear and voluntary consent to do so. Data is stored for a maximum period of 36 months. You have the right to access and correct your personal data. Your consent may be withdrawn at any time by sending an email to gdpr@clearcode.cc. More information can be found on our Privacy Policy page.