Service Delivery Manager with English

Piwik PRO is the first privacy-oriented alternative to Google Analytics. Created in 2013 in Europe, Piwik PRO Analytics Suite enables governments, public institutions, private companies and enterprises to analyze and optimize full customer journey. Together with a powerful platform comes high touch customer care, training and professional guidance in obtaining the most valuable insights for our customer’s business. Our product is deployable both on-premises (self-hosted, PaaS) and in the cloud (SaaS). Each adheres to the strictest privacy and security regulations while ensuring our clients full data ownership.

You will be a subject matter expert on Piwik PRO Analytics Suite for our customer’s technical teams to ensure proper deployment and for power users of the platform ensuring frictionless user experience.

This may involve:

  • Building and nurturing long-term relationships with customers,
  • Participating in calls, analyzing requirements for enterprise customers (mostly EU and USA),
  • Finding or figuring out the proper solutions to customer’s technical hurdles,
  • Planning and coordinating the implementation of the platform,
  • Helping customers to use our products more effectively,
  • Being the voice-of-customer internally e.g. when giving feedback to product, customer success, marketing and sales teams.

What do we expect from you?

  • Fluent command of English (both in writing and speaking) and confidence to communicate in formal conversations (C1),
  • Analytical skills,
  • Basic knowledge of or willingness to study JavaScript,
  • Great communication skills and an ability to build strong relationships with clients,
  • A proactive attitude and a high degree of accountability for your work.

Possessing these assets would be a huge advantage:

  • Practical knowledge of any analytics platform,
  • Previous experience in working with corporate clients,
  • Previous experience in running/coordinating IT projects.

What can you expect from us?

  • An attractive salary (5,000 – 8,000 PLN net on a VAT invoiced B2B contract),
  • The opportunity to develop your skills and gain more experience by working on exceptional projects,
  • A development tools package with a regularly updated resource library, English classes, regular events with lectures given by our colleagues, knowledge-sharing (tech and business) groups,
  • Private healthcare
  • MyBenefit cafeteria
  • A lunch card
  • The possibility to work remotely (part-time),
  • Unforgettable parties and integration trips
  • A completely unique work atmosphere – we really like to keep things informal
Apply now

About Piwik PRO

Piwik PRO provides an analytics and tag management suite tailored to the individual needs of enterprise clients. Our Analytics Suite can be deployed on your own infrastructure, in a private cloud, at a third-party data center or on our secure servers located in US and EU. We adhere to the strictest privacy and security regulations while ensuring our clients retain full data ownership. Piwik PRO team consists of seasoned web analytics experts, developers, administrators, and project coordinators. We use our knowledge and experience to deliver an enterprise-level analytics suite built to meet the needs of businesses, governments, and data-sensitive organizations. Find out more

    Clearcode Group, with its headquarters at św. Antoniego 2/4, 50-073 Wrocław (Clearcode S.A. and Piwik PRO Sp. z o.o.), is Data Controller. We collect your data to be processed for the purposes of recruitment and future recruitment, if you give us clear and voluntary consent to do so. Data is stored for a maximum period of 36 months. You have the right to access and correct your personal data. Your consent may be withdrawn at any time by sending an email to gdpr@clearcode.cc. More information can be found on our Privacy Policy page.