Personalized training and onboarding
Your team receives comprehensive and customized training. We do deep discovery sessions to identify your goals. We’re always here whenever you need help with our product.
Get expert advice to pull actionable insights from your analytics data. You can count on our help and guidance in every pricing plan.
Both enterprise customers and free plan users can access our self-help materials and get advice from our community leaders.
Engage in our forum and learn from the experience of our community experts and other Piwik PRO users.
Dive into the resources that will guide you through all key aspects of using our platform – from implementation and setup to integrations and data exports.
Master your analytics and tag management skills with free certification programs prepared by our partners.
For clients who want more independence in working with the data.
Benefit from fast, uninterrupted access to your analytics insights. You get guaranteed support so that all critical issues, uptime, and incidents are under control.
Get help from the implementation team who handle the technical side of the projects. We’re ready to work with you on your use cases and help you implement our product.
Get comfortable with our platform and achieve your business goals with our efficient account management service. We can schedule training sessions and Q&As for you.
For premium support and customer care – the same services as the medium-support clients plus:
Your team receives comprehensive and customized training. We do deep discovery sessions to identify your goals. We’re always here whenever you need help with our product.
Based on your requirements and business objectives, we create an implementation plan. The plan translates your goals into particular solutions in our product. We’ll help you set up a versatile tracking plan.
With an account manager dedicated to your company, you have a direct, single point of contact for all of your questions and needs. Our specialists ensure your projects run smoothly and efficiently.
Once a quarter we carefully review your account to check if the current reporting setup is bringing you closer to your goals, give you information on our product roadmap, and recommend changes and updates.
To meet your unique needs, we go beyond personalized support and customer care.
We learn about your goals and set up your analytics. Following that, we recommend ways to improve your tracking and reporting so that the data better supports your decision-making process.
On request, we can provide additional training and workshops for your use cases. Every workshop is tailored to the needs of particular teams and stakeholders.
Are you looking for a non-standard solution or have a unique need? Don’t hesitate to contact us. You can count on our team for advice, consultation, and assistance.
Mateusz Krempa“We have a flexible approach to our clients’ needs, and we can adapt regardless of whether they want more freedom or prefer more support. As solution architects, we work with you to design the optimal analytics and implementation plan that meets your unique needs. Our mission is to empower you with clean, well-structured data for producing a strong and reliable decision-making process.”
We’re here to answer all your questions!
Request a demo