You have an opportunity to join our team as an Account Manager and to have a real impact on the shape of Piwik PRO Analytics Suite, developed with care and attention right here in Wrocław. We show each step of the way that we are privacy and security experts. We’re looking for someone who wishes to work with us and advocate for better data privacy.
You’ll have challenges such as interacting daily with Piwik PRO customers and the possibility to cooperate with numerous teams in the company such as marketing, development groups and management. We promise to make space for your ideas and implement them as quickly as possible.
Your responsibilities include:
- Establishing long-term relationships with clients and maintaining our high standards of customer service
- Identifying and analyzing client needs plus advising on product functionalities and use cases
- Being the escalation point-of-contact for other relationship and business issues
- Generating new sales opportunities using your existing accounts and building new relationships inside the clients organization
- Preparing sales offers, negotiating contracts and closing agreements according to specific sales plans
- Ensuring on-time renewals and creating expansion opportunities
- Developing and conducting activities aimed at increasing sales efficiency
- Actively collaborating with customer success and product teams
We expect you to:
- Have a proficient level of business English
- Possess at least 1 years of experience selling enterprise software to corporate clients or similar experience in account management (including Customer Service)
- Quickly grasp technical concepts and be willing to get to know our product
- Be highly communicative, have negotiation skills, feel comfortable during presentations and possess a sixth sense of building great relationships with customers
- Have an ability to handle difficult client situations and achieve a positive result for both parties
- Be independent and have exceptional time management skills
- Be ready (and even excited!) to travel and represent the company at industry events
It will be great, if you also:
- Have knowledge in the area of digital marketing, including experience in web analytics and marketing tools
Compensation:
- Base salary: 6000 – 10000 PLN net on B2B VAT invoiced contract
- Results based incentive scheme: monthly upsell bonus (2 500 PLN on average based on historical data) plus yearly portfolio retention bonus (up to 65 000 PLN based on historical data)
