Web Analytics for Healthcare

On-Premises Analytics Suite for Healthcare Companies Requiring Full HIPAA and GDPR Compliance

Healthcare Web Analytics

As a healthcare organization or vendor working in the healthcare sector, you have to take great care in both serving your patients and processing their data the right way. After all, you’re dealing with protected healthcare information (PHI) and that kind of data should be handled in accordance with national and international data privacy laws, including HIPAA and GDPR.

That’s why you require extremely secure analytics and marketing solutions. The ones that will:

  • Take advantage of safe intranet analytics systems to optimize your digital workspace without putting your legal compliance at risk
  • Respect the demands of the data privacy laws of countries you operate in
  • Provide you with various data storage options and full data ownership
  • Track your web and mobile applications, and be able to improve the user experience while complying with privacy laws
  • Provide you with actionable insights allowing you to improve the patient registration process
  • Store all collected information on safe infrastructure and apply additional security measures to your data
  • Allow you to have access to raw data and to create custom reports using external tools

Fortunately, Piwik PRO Analytics Suite does all of the above.

See how Piwik PRO Analytics Suite can benefit healthcare businesses:

Full alignment with HIPAA

Full alignment with HIPAA

Due to the ability to host our product on your own infrastructure, you don’t have to sign a BAA (business associate agreement) to use our marketing tools in a HIPAA-compliant manner. With Piwik PRO Analytics Suite you have full control over the privacy of your data. We can also configure our infrastructure in a way that allows you to take advantage of selected encryption methods demanded by HIPAA.

Audit log / Change log

Audit log / Change log

Monitor and review all user activity: login attempts, password updates, modification of the instance settings, and any API requests. In Piwik PRO Analytics Suite all these actions get saved in a log and are available to the super admin.

Support agreement

Support agreement

Receive around-the-clock support from Piwik PRO experts to ensure immediate reaction in case of system failures. As we monitor only some of the metrics related to infrastructure availability, we don’t need to access your users’ ePHI to handle any problems with our platform.

Safe set of Marketing Tools

Safe set of Marketing Tools

Combination of On-Premises Analytics, Tag Manager, On-Site Retargeting and Custom Reports will allow you to gain valuable insights into your users’ behavior and then take action on it without passing any information to a third party.

Intranet Analytics

Intranet Analytics

Utilize Piwik PRO Intranet Analytics to maximize team cooperation. Detect the weakest links in your digital workspace, or identify the most engaged employees with the biggest impact on your organisation. Do all that without compromising the security of your employees’ data.

GDPR compliance

GDPR compliance

Using Piwik PRO Analytics Suite On-Premises storage option, you retain full control of the data, enjoy 100% data ownership, and protect your users’ personal data. As we don’t have access to your servers, you remain in full compliance with the GDPR.

Single Sign On

Single Sign On

Take advantage of SSO (Single Sign On) for logging into Piwik PRO Analytics Suite using SAML (Security Assertion Markup Language), LDAP (Lightweight Directory Access Protocol) or other enterprise-standards. Manage all Piwik PRO users from a central data base and have total control over who is given access to the information gathered by your marketing tools.

Our approach to data has been recognized by leading data privacy organizations including: the ULD of Germany, Privacy Commissioner of New Zealand and France’s CNIL.

Data integration and platform customization

Track users in secure patient areas

Reach secure member areas and transactional areas to get the whole customer journey. Benefit from the ability to break down user activity in those areas to specific users and use the findings to improve the user experience and user flow across secure member environments.

Enterprise-level onboarding and support

Enterprise-level onboarding and support

Benefit from professional support with the configuration and setup of your platform and make sure all the components are privacy compliant and secure. Piwik PRO experts will be available to answer any questions and resolve potential issues.

Find out how Piwik PRO Analytics can facilitate providing healthcare services in a HIPAA- and GDPR-compliant manner

Find out how Piwik PRO Analytics can facilitate providing healthcare services in a HIPAA- and GDPR-compliant manner

Schedule one-on-one Demo