We’re looking for a person to join the Service Delivery team and be the 1st point of contact for our customers. If you are eager to learn about our product (Piwik PRO Analytics Suite), technical jargon doesn’t make you dizzy, and success in solving customer issues feels like something that may drive you in your daily activities and keep you motivated, there is a pretty big chance this offer is tailored for you!
You will take care of:
- Triage of all incoming inquiries form Piwik PRO customers
- Answering product and technical questions via support portal, chat (frequently), teleconferences (rarely) and guiding customers through the features of our product.
- Describing in detail & handing over complex issues reported by customers to the dedicated technical teams.
- Working closely with developers and system administrators to ensure that customer issues are solved on time.
- Contributing to the product knowledge base, help center.and community forum
To succeed in this role you need:
- Fluent command of English (at least C1 in writing – we won’t accept anything lower), and confidence in handling formal conversations.
- An ability to communicate in Polish (B2)
- Open mind, great communication and multi-tasking skills
- Have fun helping others
- Be Internet savvy, able to learn quickly, and acquire technical knowledge.
- Experience working with corporate clients, ideally in the tech related context
- Acquaintance with web technologies, especially JavaScript and HTML
Nice to have:
- Experience using web-analytics tools
