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Customer Support Specialist

  • Wrocław, Remote
  • 5000 - 8500 PLN net (B2B)

We’re looking for a person to join the Service Delivery team and be the 1st point of contact for our customers. If you are eager to learn about our product (Piwik PRO Analytics Suite), technical jargon doesn’t make you dizzy, and success in solving customer issues feels like something that may drive you in your daily activities and keep you motivated, there is a pretty big chance this offer is tailored for you!

You will take care of:

  • Triage of all incoming inquiries form Piwik PRO customers
  • Answering product and technical questions via support portal, chat (frequently), teleconferences (rarely) and guiding customers through the features of our product.
  • Describing in detail & handing over complex issues reported by customers to the dedicated technical teams. 
  • Working closely with developers and system administrators to ensure that customer issues are solved on time.  
  • Contributing to the product knowledge base, help center.and community forum

To succeed in this role you need:

  • Fluent command of English (at least C1 in writing – we won’t accept anything lower), and confidence in handling formal conversations.
  • An ability to communicate in Polish (B2)
  • Open mind, great communication and multi-tasking skills
  • Have fun helping others
  • Be Internet savvy, able to learn quickly, and acquire technical knowledge.
  • Experience working with corporate clients, ideally in the tech related context
  • Acquaintance with web technologies, especially JavaScript and HTML

Nice to have:

  • Experience using web-analytics tools 

Wondering what’s in it for you?

Type of contract

Choose whatever fits you best: B2B, employment contract or civil contract.

Holiday

Enjoy 26 days of paid holiday.

Sabbatical leave

Additional paid leave for those who have 5+ years of cooperation with Piwik PRO.

Internal trainings

Get a thorough understanding of our product, polish your technical and soft skills.

Self-development budget

Attend online courses, conferences and get certificates that will boost your career.

MyBenefit cafeteria

Perfect for all your sport, culture and shopping needs.

Private health insurance

LUXMED healthcare plan has your back whenever you need it.

Lots of space to get involved

Share your ideas, join cross-team initiatives or find your own way to contribute!

Flexible work conditions

Remote work plus lots of space for other arrangements to fit work around your life.

Apply now

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    Piwik PRO group, that includes Piwik PRO SA (ul. Św. Antoniego 2/4, 50-073 Wrocław, Poland), Piwik PRO GmbH (Kurfürstendamm 21, 10719 Berlin, Germany) and Piwik PRO LLC (222 Broadway, 19th Floor, New York, NY 10038, United States) is Data Controller. We collect your data to be processed for the purposes of recruitment and future recruitment, if you give us clear and voluntary consent to do so. Data is stored for a maximum period of 36 months. You have the right to access and correct your personal data. Your consent may be withdrawn at any time by sending an email to gdpr@piwik.pro. More information can be found on our Privacy Policy page.