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Service Delivery Manager with English or German

  • Wrocław, Remote
  • 5 000 - 9 000 PLN net (B2B)

Piwik PRO is the first privacy-oriented alternative to Google Analytics. Created in 2013 in Poland, Piwik PRO Analytics Suite enables public institutions and private enterprises alike to optimize user experience and the customer journey. The powerful Piwik PRO platform includes high-touch customer care, training and professional guidance, so our customers can quickly gather valuable insights. Our product is deployable both on-premises (self-hosted, PaaS) and in the cloud (SaaS). All versions adhere to the strictest privacy and security regulations while giving customers full data ownership.

What will you be doing?

You will be working with our enterprise customers (mostly EU and USA) and their technical teams to ensure proper deployment and maintenance of Piwik PRO Analytics Suite. This may involve:

  • Building and nurturing long-term relationships with customers
  • Planning and coordinating deployment projects, updates and maintenance of the platform
  • Participating in calls and analyzing infrastructure requirements for successful delivery projects
  • Finding proper solutions to customers’ technical hurdles, both independently and in coordination with product team members
  • Being the voice of the customer internally when giving feedback to product teams, customer success and marketing and sales
  • Supporting the sales team in the preparation of onboarding plans and requirements

What do we expect from you?

  • Profile with English [5000 – 8000 PLN net on B2B]: Fluent command of English, both written and spoken, and the confidence to communicate in formal conversations (C1)
  • Profile with German & English [6000 – 9000 PLN net on B2B]: Fluent command of German and English, both written and spoken, and the confidence to communicate in formal conversations (C1)
  • Previous experience working with corporate clients
  • Previous experience running and coordinating IT projects
  • Basic knowledge of front-end web technologies: JavaScript, HTML, CSS
  • Understanding of web application architecture
  • Great communication skills and an ability to build strong relationships with clients
  • A proactive attitude and a high degree of accountability for your work

Possessing these assets would be a huge advantage:

  • Practical knowledge of any analytics platform

Wondering what’s in it for you?

Internal trainings

Get a thorough understanding of our product, polish your technical and soft skills.

Self-development budget

Attend online courses, conferences and get certificates that will boost your career.

English classes

Brush up on your English with the help of David, our US colleague.

MyBenefit cafeteria

Perfect for all your sport, culture and shopping needs.

Private health insurance

LUXMED healthcare plan has your back whenever you need it.

Lots of space to get involved

Share your ideas, join cross-team initiatives or find your own way to contribute!

Flexible work conditions

Remote work plus lots of space for other arrangements to fit work around your life.

Apply now

    Clearcode Group, with its headquarters at św. Antoniego 2/4, 50-073 Wrocław (Clearcode S.A. and Piwik PRO Sp. z o.o.), is Data Controller. We collect your data to be processed for the purposes of recruitment and future recruitment, if you give us clear and voluntary consent to do so. Data is stored for a maximum period of 36 months. You have the right to access and correct your personal data. Your consent may be withdrawn at any time by sending an email to More information can be found on our Privacy Policy page.