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Technical Support Engineer

  • Wrocław, Remote
  • 6 000 - 10 000 net (B2B)
  • HTML, JavaScript

You have an opportunity to join the Service Delivery and Support team and become a subject matter expert on Piwik PRO Analytics Suite for our customers’ technical teams and power users of the platform to ensure frictionless user experience. 

 

What will you be doing

  • Finding or figuring out the proper solutions to customer’s technical challenges,
  • Helping customers to use our products more effectively,
  • Assisting customers in our product configuration, technical implementation and integration with external tools, 
  • Being the voice-of-customer internally e.g. when giving feedback to product, customer success, marketing and sales teams.
  • Participating in calls with customers (mostly EU and USA)

What skills do you need?

  • Fluent command of English (both in writing and speaking) and confidence to communicate in formal conversations,
  • Knowledge of HTML/CSS
  • Ability to write and debug JavaScript snippets
  • Basic knowledge of REST APIs
  • Familiarity with in-browser developer tools
  • Analytical mind and a can-do attitude

 

We don’t expect you to have a commercial experience. But we’re looking for true technology enthusiasts with some hands-on experience under the belt. Don’t forget to include university/ bootcamp/ open-source projects you’ve been involved in and you’re truly proud of in your CV!

Possessing these assets would be a huge advantage

  • Knowledge in the area of digital marketing, including experience in web analytics and marketing tools,
  • Practical knowledge of Business Intelligence / Data Visualization tools like PowerBI or Tableau,
  • Previous experience in working with corporate clients.

Wondering what’s in it for you?

Type of contract

Choose whatever fits you best: B2B, employment contract or civil contract.

Holiday

Enjoy 26 days of paid holiday.

Sabbatical leave

Additional paid leave for those who have 5+ years of cooperation with Piwik PRO.

Internal trainings

Get a thorough understanding of our product, polish your technical and soft skills.

Self-development budget

Attend online courses, conferences and get certificates that will boost your career.

MyBenefit cafeteria

Perfect for all your sport, culture and shopping needs.

Private health insurance

LUXMED healthcare plan has your back whenever you need it.

Lots of space to get involved

Share your ideas, join cross-team initiatives or find your own way to contribute!

Flexible work conditions

Remote work plus lots of space for other arrangements to fit work around your life.

Apply now

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    Piwik PRO group, that includes Piwik PRO SA (ul. Św. Antoniego 2/4, 50-073 Wrocław, Poland), Piwik PRO GmbH (Kurfürstendamm 21, 10719 Berlin, Germany) and Piwik PRO LLC (222 Broadway, 19th Floor, New York, NY 10038, United States) is Data Controller. We collect your data to be processed for the purposes of recruitment and future recruitment, if you give us clear and voluntary consent to do so. Data is stored for a maximum period of 36 months. You have the right to access and correct your personal data. Your consent may be withdrawn at any time by sending an email to gdpr@piwik.pro. More information can be found on our Privacy Policy page.