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Author: Toon Vuursteen

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Toon Vuursteen

Senior Manager at Deloitte Consulting & Guest Lecturer at the Open Universiteit

Toon Vursteen is a Dutch thought leader in digital analytics for the public sector and the author of the FTG (Functie-Taak-Gedrag) framework. He has advised many public service institutions, including the municipalities of Amsterdam and The Hague (Den Haag), the Dutch court system (Rechtspraak) and ministries, departments and agencies of the Dutch central government (Rijksoverheid).

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Web analytics for governments: The framework for setting the right KPIs

July 6, 2020

Web analytics for governments: The framework for setting the right KPIs

One of the main goals of the public sector institutions has always been to be transparent and give citizens consistent access to public services and information. At the same time, it’s necessary to optimize costs, improve efficiency and better allocate resources.What has changed is that now institutions deal with many of these tasks through websites […]

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