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Quick and effortless upgrade to Piwik PRO Analytics Suite

Open-Xchange develops, markets and sells web-based communication, collaboration and office productivity software. Built for the cloud, Open-Xchange’s OX App Suite connects business and personal worlds, across devices and legacy systems. Open-Xchange is committed to a borderless internet that is open, safe and free – allowing users to protect their own data and privacy.

OX wanted to better understand the customer journey of their users and remain privacy-compliant at the same time. They were an existing customer of Piwik PRO and decided to upgrade when they heard about new privacy-related features, updates and new products in the Piwik PRO Analytics Suite.

Thanks to the upgrade to Piwik PRO Analytics Suite we were able to gather more granular data about website visitors.

With new machines in place and a very responsive Piwik PRO’s customer success team, we can rest assured the system is fully operational and working at 100% efficiency. Privacy compliance is an important issue for us, we’re glad that Piwik PRO supports us in our efforts.

Oliver Michler,
Senior Product Marketing Manager at Open-Xchange

The customer wanted to access all Piwik PRO Analytics Suite features without having to worry about the reliability and security of servers. They wanted to make sure that the service was hosted in Germany on stable infrastructure for maximum availability and uptime.

OX also wanted to maintain full data ownership and get enterprise-level support. That’s why they decided to upgrade to PPAS. Piwik PRO chose to host it on a Microsoft Azure VM Instance.

The transition was quick and effortless. One day, we simply accessed our Piwik PRO account and the PPAS was there – without any trouble or long and unproductive calls.

We even had all our historic data available for us on the new instance. We just had to switch the tracking codes – and that’s it.

John Broomfield, VP Marketing at Open-Xchange

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