Blog - Piwik PRO

July 28, 2017

The Banking Customer Experience – How to Start Tracking Omnichannel Customer Journey of Your Clients

Banking customers have grown accustomed to the omnichannel convenience – the ability to start a process on a mobile app, then move to desktop, and finish the whole procedure at a local branch. Banks should then monitor the customer experience of their e-banking and m-banking services to make sure that hopping from one device to…
July 24, 2017

The Story Behind Safe Harbor and Privacy Shield

Update: As of July 16, 2020, Privacy Shield is no longer a valid legal framework for transferring data from the EU and Switzerland to the US. On July 10, 2023, the European Commission introduced a new adequacy decision known as the EU-US Data Privacy Framework. Learn more about the new deal from this post: Everything…
July 7, 2017

3 GDPR Security Requirements You Need to Set Up

This blog series focused on the GDPR has walked you through the various obligations under the GDPR that make up these new regulations. The GDPR comes into force in May 2018 with potential fines of up to 4% of global turnover. We’ve talked about when it applies; what PII vs. personal data means; what consent…
June 21, 2017

How to Handle Marketing Data the Right Way in Banking Industry?

Processing marketing data in banks can be risky business. After all, financial institutions have to juggle sensitive data related to business and at the same time balance between strict sector-related restrictions like PCI DSS, GLBA, Dodd-Frank Wall Street Reform, the Consumer Protection Act, and the GLBA Safeguards Rule, just to name a few. Not to…
June 14, 2017

5 GDPR Rights With Serious Technical Consequences

To assure GDPR compliance, most data-driven companies focus on the text’s 99 articles. There are 173 recitals adding further details to this groundbreaking legislation. Recital 4 highlights the spirit of the law by stating “the processing of personal data should be designed to serve mankind”. It further emphasizes that “the right to protection of personal…
June 14, 2017

Piwik PRO Talks ePrivacy in Brussels

We’re happy to share the news that earlier this month our CEO and Data Protections Officer (DPO), Maciej and Grzegorz, visited Brussels to take part in discussions on internet privacy at the European Parliament. The event, ePrivacy – Challenges from Browsing to Content Analytics, was inspired and organized by Josef Weidenholzer MEP – a politician…
June 2, 2017

How to Make Digital Analytics Processing Lawful Under GDPR and ePrivacy?

If you’re a regular reader of the blog series on GDPR Piwik PRO is focusing on, you possibly noticed our posts are leading you through the questions your company should answer to assure readiness and minimize compliance risks with a view to the May 2018 deadline. We initially talked about whether GDPR applied to your…
May 25, 2017

How to Choose the Right Web Analytics for a Governmental Organization

No matter if you are a hi-tech company or a government, your organization is shaped and powered by technology. The choice of it may be, however, difficult for governmental organizations, which on the one hand breathe rigid procedures and, on the other hand, face cost limitations. Both factors can prove to be effective deterrents from…
May 18, 2017

GDPR & Children: Teaching Kids How to Lie on the Internet

Our “Smart” TV has its camera no more. We deactivated it when first setting up the device. Software updates tended to override that very setting. A cache was put on the camera. Finally, we exchanged the TV for another without camera or microphone – to find such a device, the local vendor had to fetch…
May 11, 2017

How to Leverage Content Personalization for a Better Banking Experience

With the proliferation of banking institutions and progressing digitalization of the world, banks are becoming more and more customer-centric. Technology has changed customers’ expectations for good and banks, just like telcos and retailers, need to follow suit and adapt to the busy day-to-day lives of their customers. Hardly anyone steps inside a bank these days…