Customer retention rate is the percentage of existing customers who are still customers after a given period. It can help in better understanding what makes customers stay with your company. You can also identify opportunities to improve customer service. This metric is calculated by taking the number of customers you have at the end of the period and removing the number of new customers acquired during that period. Then divide that number by the number of customers you started with.
Customer retention rate
-

4 ways to make your analytics HIPAA-compliant: Implementation guide
Healthcare organizations have four main approaches to achieving HIPAA-compliant analytics. Each has different trade-offs in cost, technical complexity, and analytics capabilities. This guide compares all four implementation methods – from using Google Analytics with workarounds to deploying fully HIPAA-compliant analytics platforms – so you can choose the right approach for your organization’s needs and resources.
-

Is Google Analytics HIPAA-compliant?
If you use Google Analytics or similar software, you’re likely already optimizing your website to serve your customers better. But what about Google Analytics and HIPAA compliance? In short – if you’re a HIPAA-covered entity, using GA4 puts you at serious risk of a HIPAA breach. Google states that Google Analytics doesn’t satisfy HIPAA requirements. And…
Other definitions
Recent posts from Piwik PRO blog
- 4 ways to make your analytics HIPAA-compliant: Implementation guide
- Is Google Analytics HIPAA-compliant?
- HIPAA-compliant marketing & advertising: How to run compliant campaigns in healthcare
- PHI vs PII in HIPAA: Healthcare marketing compliance guide
- Piwik PRO recognized as the Emerging Partner of the Year by Acquia
- How can healthcare organizations benefit from using a customer data platform (CDP)
- Banking website analytics for financial services: Tracking without compromising customer trust
- Five things every marketer should know about web analytics in 2026