Customer journey
A customer journey is the path of interactions a user has across your website or app throughout their relation with your brand. Customer journey covers multiple touchpoints, e.g. social media ad, newsletter, forum, until the user purchases your product or service.
A typical phases of the customer journey:
- Awareness
- Acquisition
- Adoption
- Advocacy
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More about customer journey on the Piwik PRO blog:
July 22, 2021
6 ways analytics software collects data online – plus a comparison of 5 popular platforms
Data collection and analysis are a vital part of running any organization. For online data tracking, cookies and fingerprinting are among the most popular technologies and the basis for many tracking methods. In this article, we'll discuss those different methods and the possibilities they provide. Additionally, we'll compare how these 5 platforms approach tracking: Piwik […]
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July 20, 2021
Toon Vuursteen: Citizens are used to a smooth digital interaction with commercial companies and they expect the same from their government
Maciej Zawadziński: The private sector is often used as a benchmark in evaluating the online presence of government organizations. Public institutions work very differently than companies, so what is the point of doing that? Toon Vuursteen: I always advise public institutions not to take the private sector as an example too much. Of course, there […]
Read moreOther definitions
- Campaign tracking
- Click path
- Cloud hosting
- Consent
- Consent Manager
- Content tracking
- Cookie syncing
- Cost per action (CPA) / effective cost per action (eCPA)
- Cost per click (CPC) / effective cost per click (eCPC)
- Custom reports
- Customer data platform (CDP)
- Conversion
- Call to action (CTA)
- Content personalization
- Conversion rate
- Conversion rate optimization (CRO)
- Cross-channel tracking
- Customer lifecycle
- Customer journey mapping
- Customer lifecycle management (CLM)
- Cookies
- CNIL
- Cohort
- Conversion attribution
- Custom variables
- Custom dimensions
Recent posts from Piwik PRO blog
- 6 ways analytics software collects data online – plus a comparison of 5 popular platforms
- Toon Vuursteen: Citizens are used to a smooth digital interaction with commercial companies and they expect the same from their government
- Piotr Banaszczyk: Privacy is the biggest force shaping the future of online advertising
- Data privacy laws in the United States and how they affect your business [UPDATED]
- Customer lifetime value: what it is and why it is important for your business [Updated]