Customer journey

A customer journey is a complete set of a user’s activities, experiences collected as they navigate through your website or app. It involves all the touchpoints a visitor interacts with, from the first impression they get from your company to the last step when they take, be it a download, purchase or signing a contract.


Learn how European Financial maps the customer journey across e-banking and m-banking with Piwik PRO
Download European Financial Case Study

More about Customer Journey on Piwik PRO Blog:

Integrating your CDP with Ad Platforms for Customer Journeys that Convert

How Analytics & Customer Data Platform Can Help You Track the Full Customer Journey

How to Optimize Customer Journey in Banking in 4 Simple Steps

How to Capture the Whole Customer Journey When Dealing With Secure Member Areas

How to Use Data Visualization in Web Analytics

By Karolina Matuszewska in Analytics

If you operate within the digital ecosystem, then you know that useful data is data that tells a story. It’s not only about collecting lots of it, but getting the right data and letting it paint its picture. For many marketers and analysts, this remains unfamiliar territory. This is where data visualization comes in. Put it […]

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User ID Analytics Overtakes Cookies in Accurate Customer Tracking

By Peter Curac-Dahl, Marek Juszczyński in Analytics

Web analytics is all about tracking user behavior to better understand it and make converting easier. New technologies are constantly being produced that make it easier to get a fuller picture of user behaviour. In this post we’ll talk about one of these very technologies: user ID analytics. We’ll also discuss how it’s breaking through […]

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