Customer journey
A customer journey is a complete set of a user’s activities, experiences collected as they navigate through your website or app. It involves all the touchpoints a visitor interacts with, from the first impression they get from your company to the last step when they take, be it a download, purchase or signing a contract.
Learn how European Financial maps the customer journey across e-banking and m-banking with Piwik PRO
Download European Financial Case Study
More about Customer Journey on Piwik PRO Blog:
Integrating your CDP with Ad Platforms for Customer Journeys that Convert
How Analytics & Customer Data Platform Can Help You Track the Full Customer Journey
How to Optimize Customer Journey in Banking in 4 Simple Steps
How to Capture the Whole Customer Journey When Dealing With Secure Member Areas
July 9, 2020
Piwik PRO Analytics Suite 13.0 – Google Ads integration and improved user flow report
A new month, a new release of Piwik PRO Analytics Suite 13.0. We’re glad to announce that our enhanced product comes with Google Ads integration, an indispensable tool for marketers, an upgraded user flow report, and many other advancements. As of July 9th 2020, all our customers will be able to take advantage of all […]
Read more
July 6, 2020
Web analytics for governments: The framework for setting the right KPIs
One of the main goals of the public sector institutions has always been to be transparent and give citizens consistent access to public services and information. At the same time, it's necessary to optimize costs, improve efficiency and better allocate resources.What has changed is that now institutions deal with many of these tasks through websites […]
Read moreOther definitions
- Campaign tracking
- Click path
- Click through rate (CTR)
- Cloud hosting
- Consent
- Consent Manager
- Content tracking
- Cookie syncing
- Cost per action (CPA) / effective cost per action (eCPA)
- Cost per click (CPC) / effective cost per click (eCPC)
- Custom reports
- Customer Data Platform (CDP)
- Conversion
- Call to action (CTA)
- Content personalization
- Conversion rate
- Conversion rate optimization (CRO)
- Cross-channel tracking
- Customer lifecycle
- Customer journey mapping
- Customer retention
- Customer lifecycle management (CLM)
- Content marketing
- Cookies
- CNIL
- Cohort
- Conversion attribution
- Custom variables
- Custom dimensions
Recent posts from Piwik PRO blog
- Piwik PRO Analytics Suite 13.0 – Google Ads integration and improved user flow report
- Web analytics for governments: The framework for setting the right KPIs
- Google Analytics alternatives – 4 sound reasons to switch
- 3 reports for optimizing user flow on your website
- Piwik PRO vs. Google Analytics 360