Customer Lifecycle

Customer lifecycle refers to the stages that a potential or existing customer passes through from first contact with a brand to the end of the customer relationship.

However, not necessarily every customer passes through all the phases.

The phases are typically traversed in the Marketing Funnel as follows:

  1. Reach (also: Awareness),
  2. Acquisition,
  3. Conversion,
  4. Customer Retention,
  5. Loyalty.

We can also identify some Sales Funnel phases such as:

  1. Lead
  2. Marketing Qualified Lead
  3. Sales Qualified Lead
  4. Sales Opportunity
  5. Customer

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