Customer lifecycle

Customer lifecycle refers to different stages a customer passes throughout their relationship with a brand. However, for different customers and brands this cycle can involve different phases.

Typically, in Marketing funnel customers go through the following stages:

  1. Reach (also: Awareness)
  2. Acquisition
  3. Conversion
  4. Loyalty

To learn more about the customer lifecycle, visit these links:


  • first party data

    First-party analytics without consent: Your Digital Omnibus compliance guide

    The Digital Omnibus is the European Commission’s simplification initiative to modernize the EU’s digital rulebook and reduce consent fatigue. The framework would enable first-party analytics without consent when specific criteria are met, ending years of uncertainty about the use of legitimate interest for web statistics.

  • University website personalization: First-party data strategies for student recruitment and retention

    University websites receive millions of visits annually from diverse audiences – prospective students, admitted students weighing their options, current undergraduates, graduate students, parents, alumni, and faculty. Yet most institutions serve identical content to all these visitors, missing critical opportunities to engage each audience with relevant information.